In general, in a company, a boss will give instructions to a staff member, and the staff member will proceed with the work based on the instructions from the boss.
And since a staff member influences the sales of the customers and the company based on the instructions of their boss, it can be said that the responsibility that a boss carries is great.
Also, in many cases, the behavior of a boss may not be directly but indirectly related to the company’s performance.
The role of a boss is very important.
For example, suppose the goal of a job is “to carry goods from point A to point B.”
But, if the boss’s instructions to the staff member are wrong, such as “carry the product from point A to point G,” no matter how hard the staff member performs at his/her best, the job will always end in failure because it is not on target from the start.
Also, if you are not able to manage the work of your staff, they may unknowingly take on too much work, which may cause them to suffer a mental breakdown at worst, and if that happens, you will not have enough manpower to finish the work by the deadline.
If this happens, the company’s sales and credibility will be affected.
But, when I watch TV or the Internet, I often see reports of power harassment and mental pressure from a boss to a staff member, and it seems that it is common to push the responsibility of work to a staff member.
It seems that the second most common reason for Americans to change jobs is “lack of management skills of my boss.”
It seems that in Japan, too, the most common reason for changing jobs is “I didn’t like the way my boss was working.”
If a boss fails to behave appropriately, a company will not only fail to achieve results, but people will also quit.
After all, the role of a boss is very important.
So what exactly is the “role” of a boss?
How should they behave?
I think it is very important for a boss to keep the team running smoothly in order to achieve the goals assigned to the team and himself/herself.
Work is not an individual activity, but a cooperative and collaborative effort among many people.
If the team is not running smoothly and productivity is low due to inefficient cooperation, it will be difficult to achieve the goals assigned to the team.
Therefore, it is important for a boss to manage the team well in order to achieve the goal, and it will be important for a boss to look at the entire work from a step-back perspective and adjust the work of the entire team as necessary.
It is also important to keep in mind the appropriate division of roles: a boss should do what the boss has to do, and a staff member should do what is left to him/her.
So, I would like to talk about how a boss should behave toward his / her staff in order to keep the team running smoothly, focusing on how a boss should behave and how he/she should be prepared.
Have the mindset of nurturing staff
As your position changes, the role you are expected to play will also change.
When you are in a position to have staff, I think it is better for a boss to have an awareness of nurturing them from a long-term perspective.
When staff grows, the company’s ability to solve problems increases, and I think it is also very meaningful for the lives of the staff themselves that they grow.
Management resources are generally referred to as “people, things, money, and information.” People handle things, people handle money, people handle information, and all of these are handled through people, so in the end, the most important resource is the “people” who handle them.
Katsuya Nomura, one of the greatest baseball players in Japan and one of the most outstanding managers in Japanese baseball history, had this to say.
Those who leave money behind are third-rate, those who leave names behind are second-rate, and those who leave people behind are first-rate.Katsuya Nomura
A company is made up of people, and the more good people a company has, the stronger it will be and the more likely it will be able to do good business in the future, and as staff grows and becomes more effective, this will eventually lead to the achievement of a boss’s own goals.
As long as a company is made up of “people,” it makes sense that nurturing those “people” would increase the company’s strength, which in turn would lead to better performance!
So I think that a boss should have a long-term perspective and also have the perspective of “nurturing their staff” in their daily work.
And I believe that a boss who can nurture his or her staff will surely be highly evaluated as a boss.
Give “clear” work instructions
A boss has to give clear instructions to staff.
This is really, really super important!
This is because if staff work with unclear instructions, they will proceed with their work with wrong perceptions, which may lead to irreparable problems.
And in the end, the boss has to take the responsibility for the irreparable damage.
I think this is completely unproductive.
Therefore, a boss needs to give clear instructions so that the boss doesn’t have to take unnecessary responsibility later on.
From a boss’s point of view, he/she may think, “Why can’t they understand what I said?” but if they don’t understand his/her intentions, it means he/she has failed in communication.
This can be said not only at work, but also in interactions with friends and family.
Proper communication is when your intentions are conveyed to the other person, so it is the boss’s responsibility to clearly convey his/her instructions to staff and manage them so that they don’t work in the wrong direction.
Incidentally, many online surveys show that people complain that their bosses’ instructions are vague.
If you type in “boss instructions” in an Internet search, you will see the following
“boss instructions unclear”
“boss instructions unsure”
“boss instructions poor”
…That’s pretty harsh.
Give a deadline clearly for the work
If a staff member is given a task with an unspecified deadline, he or she has no idea when it should be done and cannot coordinate it with other tasks.
If a boss wants the job done within five days, but no deadline is given, the job may be overdue.
The staff member may think that the work is not important or urgent and leave it unattended.
If they miss the deadline and it becomes a problem, the boss has to take responsibility for it.
When there is a deadline, people will work towards it.
A boss needs to manage the work properly so that the deadlines are well communicated and the work is handled appropriately.
It’s really frustrating when I have multiple tasks to do and I’m just told to “take care of this” or “get this done as soon as possible.
It’s really true.
Do not reprimand staff for their mistake
I think that a boss shouldn’t reprimand staff for their mistakes.
Of course, I don’t deny the need to severely reprimand and punish a staff member who breaks company rules or behaves in a malicious manner.
But, I don’t think there is any need to severely reprimand a staff member if the mistake was made without malice.
This is because a severe reprimand will disturb the mental state of the person being reprimanded.
Is it really necessary to disturb the mental state of a staff member?
I think it is enough to logically analyze the cause and countermeasure for the mistake and say, “Let’s take care of this next time.”
If a staff member makes the same mistake over and over again, it is enough to lower his/her evaluation in the personnel evaluation or move to a different position.
There is no need to reprimand staff.
If a boss reprimands a staff member for a lack of ability, he/she will lose more confidence.
And working at a lowered productivity is not very efficient.
I don’t see any benefit in disturbing the mental health of staff and lowering their subsequent performance.
Some people are easily broken-hearted, and I don’t think it is necessary to do such an act that only brings up disadvantages.
Also, if a boss reprimand staff harshly for their mistakes, they will be less likely to show their mistakes next time.
This will lead to the creation of an organizational structure that hides mistakes.
This can eventually lead to serious damage to the company.
When a bad situation arises, the company needs to recover from it quickly, but staff are afraid of getting angry with their boss, and do not show their mistakes easily, which will lead to a delay in recovering from the mistake and eventually increase the possibility of serious damage to the company.
It is natural for staff to not be able to do things the same way as their boss, so they should be taught gently from a step-back perspective and from a long-term perspective.
A boss can reprimand them for their bad attitude, but a boss should not reprimand them for their lack of ability.
I used to get depressed when I got angry, and then I worked in a depressed state and made an unexpected mistake again, and then I got depressed again and again……
That was the worst.
Pay some attention to the motivation of staff
Motivation has a great impact on people’s behavior.
As a matter of course, high motivation has a positive impact on daily performance, while low motivation has a negative impact on daily performance.
Since motivation is related to performance, it can be said that a boss should pay attention to their staff’s motivation to some extent.
It is meaningful to listen to staff when they seem to be having some trouble, and to hear about their frustrations and worries in order to help them work more efficiently.
Also, when staff has a boss who cares about them in this way, they will think, “I’ll do my best for this person!” and this may increase their motivation.
In addition, I think that praise is one of the easiest ways to control staff’s motivation.
Moreover, praise is easy to give and does not cost much.
Receiving praise will boost a person’s self-confidence, and he/she will repeat the desired behavior.
Isoroku Yamamoto, an old Japanese naval commander, left behind the following words.
If you don’t set the example, tell them what to do, let them do it, and praise them, they will not move.Isoroku Yamamoto
As a man with many staff, it seems that he also felt the importance of praise.
Who wouldn’t be happy to receive praise?
Also, if there is a task that a staff member is interested in and enthusiastic about, even if it is a little difficult, a boss can try to entrust him/her with it depending on his/her wishes, which I think will also lead to high motivation.
People are highly motivated by what they want to do, and if a boss finds that staff’s motivation is declining, it may be effective to find out what he/she is interested in.
So far, we have looked at various aspects of the role and behavior of a boss.
The role of a boss can be detailed in many ways, but I think it is very important for a boss to take a step back and look at work from a different perspective.
It is the staff who actually do the work on the front line.
If a boss keeps interfering in the field, the work will not progress as expected and will become inefficient.
Therefore, it is important to leave the actual work to staff, and for a boss to take a step back to look at the work of the staff and provide support as necessary.
I think that a boss needs to be like a lubricant to help staff perform at their best and do a good job.
Work is also a division of roles. a boss doesn’t have to do everything by him/herself, and I don’t think a boss can do that in the first place.
Work will proceed smoothly if each person fulfills his or her own role by letting staff do what they are supposed to do and bosses do what they are supposed to do.
A boss has a role to play, and staff has a role to play.
And by each of us focusing on our respective roles, the efficiency and productivity of the team will improve.
So, I hope this article will be of some help to those office workers in distress!
Thank you for taking the time to read this article 😉